2nd Line Service Desk Engineer — Hybrid, KPI-Led Bonus

Prism Solutions, part of the Focus Group family, is seeking a Service Desk Engineer (2nd Line) based in Congleton, Cheshire, with hybrid working after probation. You will handle 1st and 2nd line support across Microsoft 365, Windows, networks and business apps, delivering customer-focused IT support and collaborating with security and engineering teams.

Join a busy Service Desk, manage incidents from diagnosis to resolution, and contribute to knowledge sharing while maintaining high KPI and

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