Senior Service Desk Analyst – First-Line IT Support

Biffa is seeking a Senior Service Desk Analyst in High Wycombe to provide 1st line IT support across the group, ensuring incidents are logged and resolved within SLAs. You will act as the first escalation point for the team and help train new starters to deliver a consistent, high-quality service to internal customers.

The Service Desk operates 7am–6pm, Monday to Friday. The role requires covering early and late shifts, logging and prioritising tickets in ServiceNow, helping colleagues, and

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