The IT Helpdesk Support Advisor is responsible for providing first and second-line technical support to internal users.The role involves supporting Microsoft 365 cloud services, end-user devices, business applications, and IT infrastructure, ensuring users remain productive with minimal disruption.
- Provide first and second-line technical support via telephone, email, remote support, and in person
- Log, prioritise, manage, and resolve support requests using the company’s helpdesk ticketing system
- Support users with Microsoft 365 applications and cloud services
- Manage Microsoft Entra ID (formerly Azure Active Directory), including user accounts, password resets, group membership, and access permissions
- Administer Exchange Online, including mailbox management and distribution groups
- Support Microsoft Teams, SharePoint Online, OneDrive for Business, and collaboration tools
- Install, configure, and maintain Windows desktops and laptops.
- Configure new user accounts, devices, and software
- Support printers, mobile devices, and peripheral hardware
- Troubleshoot networking issues, including Wi-Fi, VPN, DNS, DHCP, and connectivity problems
- Escalate complex issues to third-line support or external suppliers where appropriateAssist with software deployment, updates, and patch management
- Maintain accurate documentation of support procedures and resolutions
- Support IT asset management, including hardware and software inventories
- Assist with IT projects, migrations, and system upgrades
- Ensure compliance with IT security policies and best practices
- Microsoft 365 Administration
- Exchange Online
- Microsoft Teams
- SharePoint Online
- OneDrive for Business
- Windows 10 and Windows 11
- Microsoft Office Applications
- Active Directory
About the Employer
We pride ourselves on delivering tailored solutions that address your unique challenges head-on. With our commitment to problem-solving and innovation, our product range spans across 7 divisions, tailored to meet the needs of our long-term customers. We understand that every business is different. That’s why we take the time to listen andcustomise our solutions to fit your objectives seamlessly.
Skills Required
- Customer care skills
- Logical
Training Provider
NOWSKILLS LIMITED
Course/Training
Information communications technician (level 3)
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