IT Service Analyst – Flexible, Service Metrics & Insights

Company: Department for Transport Group
Apply for the IT Service Analyst – Flexible, Service Metrics & Insights
Location: Leeds
Job Description:

Department for Transport is seeking an IT Service Analyst, Service Level, to oversee monitoring, reporting and continuous improvement of digital services. The role sits in the Essentials Service Line to ensure colleagues have reliable tools and support to work efficiently.

Key responsibilities include diagnosing complex issues, performing root cause analysis, and developing reporting dashboards to drive service improvements.

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Posted: October 24th, 2026