2nd Line Service Desk Engineer – M365 & Identity Expert

OCU Group’s Digital Technology team is hiring a Service Desk Engineer to deliver stable, responsive support across the business. You will provide expert 2nd line assistance, resolve complex issues, and ensure colleagues can work safely, productively, and without interruption.

Working with 1st line support, Digital Engineering teams, Workplace Services, and third‑party providers, you will investigate incidents across end‑user devices, Microsoft 365, and identity management services, contributing

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