Quality Technician

• Working under the direction of the Quality Engineer to complete assigned tasks according to priority.
• Carry out visual & dimensional quality inspections of components, sub-assemblies and completed machines at defined stages of production.
• Complete Pre-Delivery Inspections (PDI) on finished machines in accordance with approved digital check lists and customer requirements. Verifying products against technical drawings, customer specifications, SOPs and other relevant documentation.
• Identify, record and report non-conformances to the Quality and Production teams.
• Support the investigation of internal and customer-reported quality issues.
• Participate in implementing preventative and/or corrective actions in response to internal or external complaints.
• Carry out follow-up inspections to verify that identified defects have been rectified.
• Monitor workmanship and compliance with defined Quality standards across the manufacturing process.
• Update information and maintain data on necessary records e.g. measuring data, check sheets, pre-use inspections, preventative maintenance, return/collection notes, contractors etc.
• Conduct checks to monitor compliance with Quality standards in accordance with ISO 9001:2015

Quality Management System

• Support the day-to-day maintenance of the company’s IMS and Quality Management System.
• Assist with the upkeep of the Non-Conformance register.
• Assist the Quality team with internal audits according to schedule and in preparation for external audits.
• Assist in the review of current work processes/procedures, to develop Standard Operating Procedures (SOP’s
• Maintain Quality records and ensure required documentation is completed and retained correctly.
• Assist with the maintenance of all quality records: digital systems, inspection forms and check lists.
• Collect and record Quality data to support KPI monitoring, trend analysis and continuous improvement.
• Assist with the control and maintenance of calibration records and measuring equipment.

Audits & Compliance

• Assist with scheduled internal audits and preparation for customer and external audits.
• Carry out routine compliance checks against company Quality procedures and standards.
• Assist with monitoring compliance with ISO 9001 requirements and applicable customer-specific requirements.
• Support the implementation and monitoring of actions arising from audits and Quality reviews.

Training & Communication

• Assist with the preparation and delivery of quality-related training, including inductions, quality alerts, toolbox talks and SOP training.
• Promote a right-first-time approach and good Quality practices throughout the manufacturing environment.
• Communicate quality issues clearly to Production personnel and **escalate** significant or recurring issues to the Senior Quality Engineer.

General Quality Support

• Assist with the administration of 8D returns and collection records where required.
• Support the quality team with document control, filing, scanning and other general quality administration.
• Assist with the preparation of quality reports and data for management review and KPI reporting.
• Undertake any other reasonable quality-related duties within capability and experience, as directed by the Senior Quality Engineer or Senior Managers.

Person Specification

Qualifications/Attainments

• Secondary education to Advanced Level
• Knowledge of Quality standards
• Relevant technical or engineering qualification.
• Experience of working within a Mechanical/Manufacturing environment
• Knowledge of ISO 9001
• Internal auditing experience or training.
• Experience using digital quality management or inspection systems.
• Experience working with technical drawings and dimensional inspection equipment.
• Previous experience of NCR investigation or corrective actions.
• Manufacturing experience in implementing Quality standards and procedures.

Skills and Competencies

• Strong organisational & excellent administration skills
• Good communication skills, both written and verbal.
• Ability to work independently when required while knowing when to **escalate** issues.
• Competent in the use of Microsoft Office.
• Comfortable using digital systems for recording and retrieving Quality information.
• Ability to interpret technical drawings and specifications.
• Practical and methodical approach to problem solving.
• Ability to prioritise workload and work to agreed deadlines.
• Confident challenging non-conforming work in a professional and constructive manner.
• Willingness to learn and develop within the Quality function.

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