The International Inside Sales Support Representative provides administrative, operational and coordination support to the International Inside Sales Manager and the UK & EMEA Inside Sales team. This role is responsible for supporting day-to-day sales administration activities, ensuring the efficient processing of orders and customer-related transactions. This role an excellent opportunity for someone to develop their sales experience within a customer-focused environment. Enthusiasm, a willingness to learn and a proactive approach to supporting customers and the wider team are key to success in this position.
Essential Functions / Major Responsibilities
Includes, but is not limited to:
- Enter and manage orders in Oracle and Salesforce, including setting up delivery methods, verifying order and delivery status, and chasing missing information from sales managers or customers.
- Support with Tradeshow & Demo orders in line with published SOPs and updating SOP documentation as processes change.
- Create and distribute customer open order reports at the requests of the Inside Sales Representatives.
- Process RMAs and complete credit request forms, liaising with EMEA Credit Control to resolve account queries.
- Own a selection of Vertical market, delivery-only orders end-to-end ensuring accurate, timely communication with customers.
- Be the first point of contact for Stock checks and order updates for Sales team.
- Assist ISRs with freight and installation quotes.
- Provide first-line support for customer order-status enquiries, escalating to the relevant ISR.
- Support order administration for key accounts, improving responsiveness and service levels.
- Provide holiday cover for Inside sales team to maintain team resilience.
- Perform data entry and reporting tasks (e.g. outbound and booking reports) across Oracle, Salesforce and Excel.
- Provide general support to other team members as needed; additional duties may be assigned.
Specific Job Requirements
- Excellent attention to detail and ability to multitask across multiple open orders and accounts.
- Strong verbal and written communication skills, comfortable liaising with customers, freight partners and internal stakeholders across time zones.
- Strong organizational and time-management skills; able to maintain a professional demeanor under pressure.
Education and Experience
- Strong IT skills, including proficiency in MS Excel (or willingness to learn).
- Previous experience with Salesforce and/or Oracle advantageous but not required.
- GCSEs (or equivalent) as a minimum; A-levels or further qualification preferred.
- Prior data entry, order administration or customer service experience preferred.
- Customer Focus – Builds customer confidence, sets achievable expectations, takes ownership of problems and ensures commitments to customers are met.
- Dependability – Meets commitments, works independently, accepts accountability, stays focused under pressure and meets attendance/punctuality requirements.
- Productivity – Manages a fair workload, prioritizes tasks, develops good working procedures and manages time well.
- Teamwork – Meets team deadlines, values others’ input, welcomes newcomers and promotes a team atmosphere.
- Communication – Communicates clearly in writing and verbally, shares information proactively and listens well.
Working Conditions and Work Environment
This role is offered as Hybrid role with 2 days per week (Tuesday & Wednesday) minimum expected at our private, co-working office space in central High Wycombe.
Core Health & Fitness is an equal opportunity employer and committed to being a successful, caring and welcoming place for all employees. We want to create a supportive and inclusive environment where our employees can reach their full potential, without prejudice and discrimination.
We are committed to a culture where respect and understanding is fostered, and the diversity of people’s backgrounds and circumstances is positively valued.
This job description reflects management’s assignment of essential functions. It is a summary of the role’s typical duties, not an exhaustive list, and does not form part of a contract of employment. Duties may be amended as business needs evolve.
We welcome applications from all suitably qualified candidates. Please note that this role is based in the UK and is not eligible for visa sponsorship.
Applicants must already have the legal right to work and live in the UK.
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