Alfa Laval UK&I are offering a 18-month fixed term contract opportunity for 4x Sales Support Apprentices. The successful candidates will be working alongside our experienced teams throughout the business within our head office, currently based in Camberley. This is a full-time role. You will be working towards a Level 3 Business Administration qualification, for which you will be required to attend Farnborough College of Technology 1 day in every 2 weeks during your working hours.
For the role itself, you will be supporting the customer service, sales teams and business support functions with their daily activities across the business including our three divisions, Food & Pharma, Energy and Ocean.
Key roles include:
- Accurate entry of orders received via email and EDI (Electronic Data Interchange); with a focus on Right First-Time accuracy
- Manage and communicate with own customer base effectively to ensure the highest level of customer service is maintained
- Answer all internal and external customer queries effectively and in a timely manner
- Monitor systems to ensure orders have been dispatched within agreed timescales
- Working alongside our Service Operations team ensuring engineers are booked on work correctly and Health and Safety standards met
- Liaise with Manufacturing and Distribution Centre’s to ensure delivery is effectively coordinated
- Resolution of claims
- Build external relationships with existing and new customer base
- Identify any continuous improvement initiatives
- Managing open order backlog on a daily basis to secure timely invoicing
- Assisting and working alongside our sales teams, customer service and shared services
Required skills
- You have great Communication skills
- You have solid IT and administrative skills
- You have great attention to detail
- You have good organisational skills
- You are customer focussed
- You have good problem solving skills
- You work well in a team as well as individually
For this role and apprenticeship course we will require you to have achieved a GCSE Level 4 (C) or above in Maths and English.
Benefits
- We are offering a healthy apprentice salary. We are a well-established business with a lovely working environment and culture.
- Holiday entitlement of 25 days + Bank holidays
- Simply Health – Health cash plan available to enter worth over £2500 annually
- Life Assurance – 4X annual salary when you remain in the pension
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