Travelodge Hotels Limited is seeking a Customer Relations Supervisor to lead a fast-paced team handling complex complaints with care, quality and pace. You’ll oversee day-to-day workloads, guiding Advisors and Seniors, and act as the key escalation point for challenging cases.
You’ll work with the Team Leader and Customer Services Manager to balance customer outcomes with quality, performance and risk, providing real-time coaching and identifying recurring themes to improve how we work.
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