La Marzocco is committed to creating an inclusive workplace where everyone feels welcome and valued. We encourage applications from people of all backgrounds, experiences and perspectives and are committed to providing equal opportunities throughout our recruitment process.
We provide an open, inclusive, and supportive environment. We work hard to maintain a positive working culture and are committed to helping you fulfil your potential.
Founded in Florence, Italy, in 1927, La Marzocco specialises in crafted espresso machines for the specialty coffee industry. La Marzocco UK & Ireland supports customers, partners and the wider coffee community across the UK and Irish markets.
You’ll join a collaborative team where your contribution matters. We encourage people to share ideas, develop their skills and take an active role in improving how we work.
Position
About the Role
We’re looking for an organised, proactive and customer-focused Sales Administrator to join our Commercial Sales team in London. You’ll support sales processes, customer orders and enquiries, working closely with our customers, Key Accounts, commercial partners and logistics.
The role combines hands‑on commercial administration with CRM data management, reporting and process improvement. Our team uses Salesforce, Power BI, SAP and Microsoft Office. You’ll maintain reliable information, create and update Salesforce reports and dashboards, and help colleagues make better use of our systems.
Working with Sales, Marketing and After Sales, you’ll help keep orders and communication on track and identify practical ways to improve how we work. This role would suit someone who enjoys working with people and data and takes pride in getting the details right.
You will report to the Commercial Manager.
This position is available immediately, initially offered on a 6-month probation period.
Job Purpose, Responsibilities and Duties
Provide accurate, responsive commercial sales support, coordinate information with our logistics partner and maintain reliable records and reporting to help the Sales team work efficiently.
Commercial Sales and Key Account Support
- Support the Sales team and Commercial Manager with daily administration, Key Account requirements, sales documentation and follow‑up actions.
- Coordinate the sales order process using SAP and relevant systems, ensuring customer and order details are accurate and complete.
- Respond to customers, Key Accounts and partner enquiries, resolve administrative issues and coordinate follow‑up with Sales, Marketing and After Sales.
Customer and Logistics Coordination
- Liaise with our logistics partner on stock availability, customer and Key Account orders, delivery schedules, loan equipment and stock movements.
- Track outstanding order and delivery enquiries, follow up on actions and keep customers and colleagues informed.
CRM and Sales Reporting
- Maintain accurate customer, Key Account and sales records in Salesforce, monitor data quality and support consistent use across the Sales team.
- Create and maintain Salesforce reports and dashboards, and use and help maintain Power BI reports to support commercial performance tracking.
- Prepare regular and ad hoc reports using Salesforce, Power BI, SAP data and Excel; check figures and present information clearly to the Commercial Manager.
Process Improvement
- Identify practical improvements to sales administration, customer communication, CRM data and reporting workflows.
- Work across departments to implement agreed improvements, resolve issues and document clear procedures.
Requirements
About you
You’ll be organised, dependable and approachable, with strong attention to detail and an interest in supporting customers and colleagues. You enjoy balancing different priorities, working with systems and information, and finding better ways to get things done.
Essential Skills and Experience
- Experience in sales administration, commercial support, sales operations or a similar administrative role.
- Strong organisation, prioritisation and attention to detail, with the ability to meet deadlines and maintain accurate records.
- Confident written and verbal communication and a professional, customer‑focused approach.
- Good Microsoft Office skills, particularly Excel for organising data and preparing reports, plus experience using a CRM system or business database.
- A practical approach to problem‑solving, the ability to work independently and across teams, and willingness to learn new systems and processes.
Desirable Skills and Experience
- Experience with Salesforce reports, dashboards and data quality, Power BI reporting, or SAP or a similar system for orders and stock information.
- Experience supporting Key Accounts, coordinating orders with an external logistics provider or working in a B2B sales environment.
- Experience improving administrative workflows or reporting, and an interest in specialty coffee.
Relevant skills can come from different roles and industries. If you have strong administrative skills and are enthusiastic about learning, we encourage you to apply. Experience with every system listed is not required.
Career progression opportunities
Employee assistance programme (EAP)
Company-provided laptop
Company mobile phone
Company events / Team‑building activities
Other information
Our offer to you
Higher employer’s pension contribution.
Cycle to work scheme.
Learning opportunities for professional growth and development.
Company-provided laptop
Company mobile phone
Company events / Team‑building activities
A supportive and inclusive work environment.
Free coffee!
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