Reservations reception agent at La Haule Manor Hotel

Key Responsibilities:

• Manage incoming calls and emails regarding reservations and inquiries.
• Process guest reservations in the hotel management system.
• Provide information about room rates, availability, and hotel amenities.
• Handle check-in and check-out procedures for guests.
• Ensure guest requests and preferences are recorded and communicated effectively.
• Assist guests with their inquiries and resolve any issues that may arise during their stay.
• Keep accurate records of reservations, cancellations, and modifications.
• Collaborate with other hotel departments to ensure guest satisfaction.
• Previous experience in hotel reception or reservations is an advantage.
• Proficiency in hotel management software and Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to work flexible hours

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