Social Media & Consumer Care Specialist (Hybrid)

Allied Bakeries, part of Associated British Foods, is seeking a Consumer Care Advisor in Liverpool to manage consumer inquiries and complaints via phone, email and social media, while upholding the brand voice. You will monitor KPIs, produce reports and escalate complex issues to senior stakeholders.

Hybrid working is offered with two office days per week. The role emphasizes empathetic resolutions, timely responses, and strong communication skills to maintain customer trust and brand integrity.

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