Company Description
Lookers Audi is a leading Audi retailer with an extensive range of Audi models showcased across multiple dealerships throughout the UK. The company is committed to delivering exceptional customer service and ensuring customers feel supported and satisfied at every stage of their vehicle journey. Formerly known as The Lomond Audi Group in Scotland and The Colbornes Group and Benfield in England, these established brands have unified under the Lookers name. This integration allows Lookers Audi to provide greater choice, consistent standards, and an enhanced, seamless experience to customers nationwide. Team members join a respected automotive group with strong brand recognition and a focus on quality.
Role Description
This is a full-time, on-site Sales Executive role based at the Lookers Audi showroom in Ayr. The Sales Executive will engage with customers in the showroom and over the phone, identifying their needs and helping them choose suitable Audi vehicles and related products. Daily responsibilities include managing the sales process from initial enquiry through test drive, financing options, and final handover, ensuring a smooth and positive experience. The role involves maintaining accurate customer records, following up on leads, and meeting agreed sales and customer satisfaction targets. The Sales Executive will also collaborate with colleagues in finance, administration, and service departments to deliver a cohesive, high-quality service.
Qualifications
- Proven experience in retail or automotive sales, with a track record of meeting or exceeding targets.
- Strong customer service and relationship-building skills, with the ability to communicate clearly and confidently in person and by phone.
- Solid negotiation and objection-handling abilities, with a consultative approach to selling.
- Competence in using dealership or CRM systems, as well as basic MS Office applications.
- High level of personal integrity, professionalism, and alignment with a customer-focused culture.
- Ability to work to structured processes while managing time effectively in a busy showroom environment.
- Valid UK driving license and confidence in conducting test drives with customers.
- Previous experience in the automotive sector or premium brands is advantageous but not essential.
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