Job Description
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36 hours per week, 52.14 weeks per year, Permanent
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The opportunity has arisen within West Lothian Council, Housing, Customer & Building Services for a self-motivated and enthusiastic Housing Assistant to join our team to deliver a high quality housing management service. This is an excellent opportunity to join our team following recent organisational changes. Successful applicant will be expected to:-
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Provide tenancy management support to tenants to achieve sustainable tenancies including maximisation of income management intervening early to prevent arrears escalation.
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Provide comprehensive housing advice by proactively working with tenants and new customers on housing solutions through the personal housing planning approach.
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Proactively work in your team and with others in HCBS/Council to deliver high standard of service delivery to meet tenant needs, aspirations and achieve sustainable tenancies and communities.
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Ensure that the council’s policies and procedures are implemented to the required standards.
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Essential to have a Chartered Institute of Housing Level 2 qualification or equivalent, or recent relevant experience of working in a frontline customer focused environment.
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Have highly developed communication skills, with the ability to communicate effectively at all levels.
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Ability to record and report information accurately and concisely both verbally and in writing.
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Work effectively under pressure with the ability to prioritise own workload and have a good knowledge of various IT packages.
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This post is subject to the Council’s flexible working policies and the role is operated on a hybrid basis.
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The post is subject to the Council’s Green Travel working policies and the role will have access to Pool Car to undertake business related travel.
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We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds.
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