Client Services Account Manager

Overview

In this role you will manage a defined portfolio of Barbour ABI client accounts, from onboarding to a 360-degree service plan, with a focus on renewals and growth across Barbour ABI’s product range. You will work closely with clients to understand needs, align them to the product portfolio, and drive revenue within target accounts. The position sits in a dynamic SME under Infopro Digital’s global umbrella, offering autonomy with growth backing. You will shape client experiences and impact by delivering excellent service and identifying upsell opportunities.

Pay / Benefits

• Competitive salary
• Generous commission scheme
• Hybrid working for everyone
• 3pm finish on a Friday
• 25 to 30 days holiday
• Pension and Life Assurance

Responsibilities

• Provide unrivalled account management for your allocated clients
• Understand client needs and map them to Barbour ABI product portfolio
• Achieve monthly revenue targets on account renewals
• Proactively seek growth opportunities within your portfolio
• Achieve relevant KPIs
• Conduct regular client contact to serve accounts effectively
• Hold regular Teams meetings for account reviews, renewals and upselling
• Ensure client requests and training are met promptly and to a high standard
• Provide client feedback to improve offerings
• Log client interactions accurately in the CRM
• Understand and communicate regular product updates to clients

Key requirements

• Experience in a similar Client Services / Account Management role
• Excellent customer service and ability to build long-lasting client relationships
• Determined to exceed sales targets and objectives
• Good objection handler
• Self-motivated and determined
• Excellent attention to detail
• Excellent administrative skills
• Strong planning, organisation and time management
• Capable of working under pressure to tight deadlines

• Customer-focused mindset
• Strong relationship-building
• Effective communication
• CRM system
• Microsoft Teams
• Account management tooling

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