Wellness Operations Manager

Overview

As Wellness Operations Manager, you will oversee daily spa and wellness operations and drive commercial performance in a luxury setting. You’ll lead a multidisciplinary team, coordinate fitness programming and personal training revenue, and ensure exemplary guest experiences. You will collaborate with leadership to grow membership, optimise class timetables, and integrate fitness, spa and wellbeing services. This role offers a chance to shape a premier wellness offering within the iconic OWO venue. You’ll contribute to delivering highly personalized service that aligns with Raffles’ luxury standards.

Pay / Benefits

• 28 days holiday including bank holidays
• Staff meals on duty
• Free dry cleaning for uniform
• Employer pension contribution of 3%
• Enhanced sick pay
• Life Assurance 1x salary

Responsibilities

• Support membership acquisition, onboarding, engagement, renewals and retention while maintaining guest relations.
• Develop and coordinate a varied fitness timetable and actively teach classes within the programme.
• Manage trainer schedules, cover, attendance and performance; optimise utilisation and retention.
• Oversee personal training, group exercise, assessments, and drive revenue against targets.
• Coordinate spa, wellbeing and specialist services; drive bookings, product sales and cross-referrals.
• Ensure facilities, equipment, and cleanliness meet brand standards; coordinate maintenance and safety.
• Lead and develop Personal Trainers and instructors; undertake Duty Manager duties as required.
• Monitor budgets, supplier costs and operational metrics; report performance to senior management.

Key requirements

• Management or supervisory experience in luxury hospitality or premium wellness operations.
• Experience coordinating personal training, fitness programmes and service providers.
• Relevant fitness qualifications and ability to teach classes.
• Proven ability to drive personalised service while achieving sales and retention targets.
• Experience supporting membership acquisition, relationship management and retention.
• Ability to coach and develop teams and maintain standards in leadership absence.
• Strong leadership, communication and organisational skills; manage facilities and costs.
• Flexibility to work weekends and designated Duty Manager shifts.

• leadership
• communication
• relationship-building
• fitness qualifications
• ability to teach classes
• personal training and group exercise sales

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