3rd Line IT Support Engineer

Overview

In this senior role you will act as the escalation point for complex infrastructure issues across servers, virtualization, networking, cloud and security. You will own high-impact IT solutions for multiple client environments and mentor junior engineers. You will lead infrastructure projects, from server migrations to cloud deployments, while working closely with clients. This is a hands-on, high-visibility position in a fast-paced MSP, offering a clear path to broader technical leadership.

Pay / Benefits

• flexible hybrid working
• work-from-home Fridays
• 22 days’ annual leave + Bank Holidays (25 with tenure)
• quarterly and annual staff awards
• funded social events
• employee referral bonuses

Responsibilities

• Provide 3rd line support and expert troubleshooting across server environments, virtualisation, networking, cloud and security.
• Act as a senior escalation point for complex technical issues.
• Manage and deliver infrastructure projects including server migrations, virtualisation deployments, Azure solutions and network upgrades.
• Work directly with clients to understand technical requirements and provide appropriate solutions.
• Support and mentor junior engineers, sharing technical knowledge and best practice.
• Design and implement security solutions, including firewalls, endpoint protection and cloud security.
• Maintain accurate technical documentation covering system configurations, solutions and troubleshooting.
• Provide clients with technical recommendations and performance reports.

Key requirements

• Windows Server, Active Directory, DNS, DHCP, GPOs, WDS
• Hyper-V and VMware virtualisation
• Microsoft Azure, including Azure AD, Virtual Machines and Storage
• Backup and disaster recovery solutions such as Veeam, Cove and Acronis
• Networking, including VLANs, subnetting, TCP/IP, LAGs and VPNs
• Firewalls including Fortinet, Juniper, WatchGuard and/or Palo Alto
• Storage solutions such as Dell PowerVault and Synology
• Endpoint protection platforms including Microsoft Defender and Sophos

• client-facing communication
• mentoring and knowledge sharing
• ownership of complex issues
• Windows Server
• Active Directory
• DNS

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