Head of Operations & Service Excellence

Company: Project People
Apply for the Head of Operations & Service Excellence
Location: Reading
Job Description:

MBNL seeks a Head of Operational Management to lead central Operational Services, ensuring service performance, supplier delivery, and governance for EE/BT and Three. This hybrid role is based in Reading with at least two days on site.

You will shape strategy, drive continuous improvement, manage risk, and coach senior managers to build a high‑performing service organisation across the network estate.

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Posted: October 25th, 2026