UK Passenger Service Leader – Customer Excellence & Safety

Company: Getlink
Apply for the UK Passenger Service Leader – Customer Excellence & Safety
Location: Folkestone
Job Description:

Getlink seeks an experienced Passenger Customer Service Manager to lead the UK passenger customer service operation, driving safety, efficiency and a seamless customer experience. The role involves shaping strategy, leading a team of Passenger Customer Service Leaders and delivering continuous improvement across the operation.

You will work with UK and French teams to ensure consistent customer care and processes, manage budgets and lead projects that enhance service delivery.

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Posted: October 25th, 2026