Company: Riverside Group
Location: Carlisle
Job Description:
Riverside Group in Carlisle, Cumbria is seeking an Operational Lead to steer the operational delivery of our contact centres in Liverpool and Carlisle, ~125 FTE, ensuring exceptional customer experiences across channels. You will own performance, transformations, cost control, and budgets while fostering a culture of excellence and innovation.
The ideal candidate will have significant experience in large-scale Operational Management (100+ FTE), bold leadership, and the energy to thrive in a
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Posted: October 25th, 2026