Head of Education Customer Success Operations

AQA is seeking a Senior Manager Customer Success in Manchester to lead a large team of around 50 permanent colleagues and up to 100 seasonal staff during peak periods. The role combines credible leadership with strategic direction, shaping how customer support serves schools, colleges and learners nationwide.

You’ll drive a high-performance culture, empower managers, and partner with senior leaders to enhance customer outcomes and drive change across the function.

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