Goodwill Payments & Process Improvement Analyst

Pontoon is seeking an experienced Business Analyst to spearhead a strategic review of goodwill payments within their Customer Care operation. With an annual expenditure of around 6 million on goodwill payments, this role offers a pivotal opportunity to strengthen process control, reduce unnecessary spending, and improve consistency in payment management.

As the Goodwill Payments Business Analyst, you will drive governance, data-driven insights, and end-to-end process improvements, while

#J-18808-Ljbffr…