Client Manager

Overview

In this Client Manager role, you will grow and maintain the UK and EU client base, leveraging Charles River capabilities to deliver high-quality service. You’ll work cross-functionally with Sales, Scientific staff and operations to shape proposals, drive opportunities and manage the pipeline. The role combines science with client-facing sales, offering global exposure and travel. You’ll contribute to health outcomes by connecting clients with our discovery and safety assessment services.

Pay / Benefits

• comprehensive benefits package from day one
• large pension contribution
• private medical and dental care
• bonus scheme
• flexible and hybrid working
• parential leave

Responsibilities

• Draft proposals and schedules of work (SOWs) with operation teams
• Qualify bids and scopes to ensure appropriate services
• Coordinate with Legal to secure required documents
• Collaborate with High Peak Client Service and Sales/BD teams to advance opportunities
• Follow up with clients to ensure proposals and study plans meet needs
• Identify new business opportunities by collaborating with scientific staff, finance and management
• Deliver technical presentations on the Retrogenix platform and answer client questions
• Identify and pursue new business opportunities and coordinate follow-up with internal staff
• Prepare sale price estimates for protocols and bid requests within authorized limits
• Review and approve bid and proposal packages
• Monitor sale pricing practices for accuracy relating to study type and operations
• Advise on desirable proposals using established financial criteria
• Inform scientific staff visiting clients about client needs
• Daily management of pipeline data in Salesforce (CRM)
• Coordinate with PMO, Finance and Operations to ensure accurate pipeline data
• Organise site visits and attend conferences/events; travel as required
• Co-travel to conferences and events, including international travel

Key requirements

• BSc in Life Sciences (MSc/PhD preferred)
• Proven experience in pharmaceutical/biosciences industry
• Deep understanding of drug discovery and biological/medical sciences
• Some demonstrable sales experience; training provided
• Excellent written and verbal communication across emails, calls and Teams
• Strong sales and presentation skills with ability to generate and convert leads
• Ability to work flexibly in a deadline-driven environment

• communication
• interpersonal skills
• presentation skills
• Salesforce (CRM)
• proposal and bid drafting
• pricing and SOW preparation

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