Self-Service Insights & Reporting Analyst

HSBC Holdings plc is seeking a role in Customer Channels to turn customer feedback and operational data into practical action. You will produce regular reporting on self-service availability, identify improvement opportunities, and work with IT and partners to drive remediation in a fast-paced environment.

You will analyse complaints, iNPS and Mystery Shopper data to uncover themes and risks, ensuring data integrity and governance.

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