Rochdale
£40,902
Contract: Full Time (36.25 hours per week), Permanent
Shape and lead a high-performing IT support function
Rochdale Boroughwide Housing is looking for an experienced and customer-focused IT Support Manager to lead the day-to-day delivery of our IT Service Desk. This is an excellent opportunity for a hands-on IT professional who combines strong technical knowledge with a passion for service excellence, continuous improvement, and team development.
This is a full-time, permanent position based in Rochdale, therefore it is essential you are currently located within a reasonable commutable distance of Rochdale. We offer a flexible Smart Working approach, giving you the freedom to work where and when it best meets business and personal needs.
What you’ll be doing as our IT Support Manager
- Leading and developing the IT Service Desk team to deliver a professional and responsive support service.
- Managing the delivery of first and second-line IT support for a diverse user base.
- Driving continuous improvement through analysis of service performance and customer feedback.
- Overseeing incident escalation, problem resolution, and customer satisfaction.
- Managing IT assets, hardware deployment, software licensing, and supplier relationships.
- Administering and supporting key technologies including Microsoft 365, Active Directory, VMware, end-user devices, and mobile device management solutions.
- Managing the ITSM platform, knowledge base, and service desk processes.
- Supporting the transition of projects into operational support.
- Coaching and developing team members to enhance technical capability and service delivery standards.
About you
You will be an experienced IT support professional with a strong understanding of service management principles and a track record of delivering excellent customer service. You will be confident leading teams, managing workloads, and driving improvements within a busy support environment.
Essential experience and knowledge
- Experience in IT support and service delivery.
- Knowledge of Microsoft 365 administration and troubleshooting.
- Experience with Active Directory, VMware, device management, and endpoint support.
- Strong troubleshooting and problem-solving skills.
- Experience analysing service performance and implementing improvements.
- Ability to build effective relationships with colleagues, customers, and suppliers.
- Experience coaching, mentoring, or developing team members.
- Excellent communication and organisational skills.
Qualifications
- ITIL Foundation qualification.
- GCSE English and Maths (or equivalent).
- Full UK driving licence.
Why join RBH?
This is a fantastic opportunity to make a genuine impact, helping to shape and modernise IT support services while developing a talented team and improving the experience for users across the organisation. You’ll play a key role in delivering reliable, efficient, and customer-focused technology services that enable colleagues to work effectively every day.
In addition to a competitive salary, you will benefit from:
- 30 days annual leave plus bank holidays.
- Option to buy up to 5 additional days annual leave.
- An additional 5 days leave after 5 years’ service.
- Pension scheme with employer contributions matched up to 8%; death in service benefit.
- Flexible smart working arrangements.
- Healthcare cashback plan, virtual GP access and subsidised gym membership.
- Employee Assistance Programme available 24/7.
- Paid volunteering days.
- Enhanced family-friendly policies.
Diversity, Inclusion & Belonging
RBH is committed to creating an inclusive workplace where everyone feels valued, respected and supported. We operate a Guaranteed Interview Scheme for applicants who declare a disability and meet the minimum requirements of the role.
#J-18808-Ljbffr…