Senior IT Support Analyst – Lead, Automate & Mentor

Company: Kinetech
Apply for the Senior IT Support Analyst – Lead, Automate & Mentor
Location: Essex
Job Description:

Kinetech in Essex is seeking a Senior Technical Support Analyst to lead on complex incidents, mentor the team, and bridge the gap between the Service Desk and Infrastructure. This is a genuine senior position for someone who has already operated as a technical escalation point, combining hands-on Microsoft technologies with mentoring, change management and continuous improvement.

You’ll provide technical leadership for complex incidents, support and coach junior analysts, and remain hands-on

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Posted: October 25th, 2026