Quality Assurance Lead: Client Retention & Data Insights

Company: PHMG
Apply for the Quality Assurance Lead: Client Retention & Data Insights
Location: Manchester
Job Description:

PHMG is seeking a dedicated Quality Assurance Manager to lead the QA team within the Client Services function from our Old Trafford office. You will drive the internal audit program, coach staff, and ensure quality standards across projects and departments.

You will analyse data, monitor trends, and implement process improvements to strengthen client retention and overall service quality. This role is based on site in Manchester with regular collaboration across global teams.

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Posted: October 25th, 2026