Retail Account Manager – Home Fragrance

We are looking for someone with demonstrated Key Account Management experience working on own label / bespoke product with Key, Volume or FMCG retailers. Creating market leading products and providing exceptional service is so key for this business, so you will be highly commercial and a natural relationship builder at all levels.

This is an exciting opportunity to join a great company where there is always lots of opportunity for progression.

Key responsibilities include:

• Responsibility for managing key and strategic accounts, building strong, positive working relationships
• Getting to know your accounts in depth in order to fully understand their market and business needs
• Attending meetings with key retailers, representing the brand and ensuring expectations are not only met but exceeded
• Ensuring any specific labelling / packaging requirements are communicated in a timely manner to the wider business to aid swift and accurately delivery
• Working closely with the Buying team, Design, NPD Manager, Logistics, QC, Warehousing and Finance teams to ensure orders are delivered accurately and swiftly to customer
• Ensuring all required testing, quality check and certifications are obtained
• Critical path management to ensure key dates are met for your accounts
• Managing and mentoring the Sales Support Team, including onboarding, training, workload management and development
• Potential for domestic and international travel

Skills & experience required:

• Strong experience in a similar Account Management position working with leading UK volume retailers is essential
• A background working with FMCGs and experience in a working directly with buyers on private label product ranges preferred
• Experience working with consumer products
• An excellent communicator with strong written and verbal English, and a natural ability to form good working relationships at all levels of seniority, both with internal teams and external partners
• Highly commercial, with the ability to manage complex accounts with high volumes and SKU counts
• A customer-centric approach and desire to provide outstanding customer experience is a must
• Strong understanding of forecasting and report analysis, with fantastic attention to detail
• Proactive & driven, wanting to take ownership and drive projects forward

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