Medical Receptionist

Primary Responsibilities

• a. Receive and process correspondence from hospitals, external healthcare providers, and other agencies.
• b. Scan and upload documents onto the EMIS clinical system, ensuring accurate patient record management.
• c. Review and appropriately allocate documents within EMIS, forwarding them to the relevant clinician for review and action.
• d. Initiate and respond to requests from patients, practice staff, and external healthcare agencies in a professional and timely manner.
• e. Photocopy and prepare documentation as required by clinicians and administrative staff.
• f. Provide administrative support and cover for colleagues during periods of absence.
• g. Accurately input patient information and updates into EMIS where required.
• h. Manage and resolve patient queries efficiently, escalating issues where appropriate.
• i. Maintain a clean, organised, and efficient working environment at all times.
• j. Provide general administrative support to clinical staff as required.
• k. Complete administrative tasks relating to patient results, correspondence, and clinical letters.
• l. Demonstrate flexibility and adaptability in managing changing workloads and priorities to ensure the smooth operation of the practice.
• m. Use EMIS and other digital systems effectively for patient record management, appointment scheduling, and communication within the practice.

Secondary Responsibilities

• a. Maintain and monitor the practice appointment system using EMIS.
• b. Process appointment requests received in person, by telephone, and via online systems such as SystmConnect or other web-based request platforms.
• c. Answer incoming telephone calls and direct them appropriately or deal with enquiries where possible.
• d. Signpost patients to the appropriate healthcare professional or service within the NHS.
• e. Support practice audits and administrative reviews as directed by management.
• f. Process incoming electronic communications and documents where required.
• g. Scan and attach patient-related documentation accurately to patient records within EMIS.
• h. Carry out opening and closing procedures in accordance with the practice rota and operational requirements.

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