Housing & Welfare Benefits Caseworker
Job summary
- Salary £31,723
- Location Coventry Citizens Advice
- Workplace Office based
- Contract Fixed term contract, until 1 June 2027
- Hours per week 37
About the role
The Housing & Welfare Benefits Caseworker will provide specialist, person-centred housing, welfare benefits and financial wellbeing casework support, to individuals identified as High Intensity Users (HIU) of emergency and crisis services in Coventry.
The REACH High Intensity User Crisis Prevention and Wellbeing Service is a specialised, non-clinical programme supporting individuals who frequently attend hospital Emergency Departments or rely heavily on crisis and ambulance services. The service recognises that housing insecurity, homelessness, financial hardship, welfare benefit problems, debt, fuel poverty, social isolation and other wider determinants of health can contribute to an individual’s distress, instability and repeated crisis presentations
The service is delivered through the REACH Mental Health Alliance, of which Coventry Citizens Advice is a partner, with funding provided through Rethink Mental Illness as lead partner. The post is funded by NHS Coventry & Warwickshire Integrated Care Board (ICB) as part of the Neighbourhood Health Investment Programme for an initial six-month pilot period, with a possible extension if the project success can be evidenced. The pilot will be reviewed to assess its impact, including its contribution to reducing pressure on and avoidable presentations to emergency services. Any continuation beyond the initial period will be subject to the outcome of the review and the availability of further funding.
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