This Customer Service Administrator role in Newbury offers a full-time temporary contract with Sheridan Maine London, paying £27,000 to £29,000 annually. The successful candidate will process customer orders accurately, handle enquiries by telephone and email, and update clients on deliveries and product availability. Strong communication, attention to detail and organisational skills are essential, alongside confidence liaising with internal departments, suppliers, engineers and logistics teams. The position suits someone with prior administrative or customer-facing experience who can maintain precise records and support efficient order fulfilment within a small, friendly head office team.
Sheridan Maine is delighted to be partnering with a well established business in Aldershot to recruit an experienced Customer Service Administrator to join its head office team on a temporary to permanent basis. This is an excellent opportunity to join a small, friendly team where you will play a key role in delivering outstanding customer service and ensuring the smooth and efficient processing of customer orders.
Key responsibilities will include:
- Processing customer orders accurately and efficiently
- Responding to customer enquiries via telephone and email
- Providing customers with updates on order progress, deliveries and product availability
- Liaising with internal departments, suppliers, engineers and logistics teams to ensure orders are fulfilled smoothly
- Maintaining accurate customer records and updating the Sage system
- Dealing with customer queries and resolving issues professionally, ensuring a positive customer experience
To be successful in this role, you will ideally have:
- Previous experience in customer service, administration and/or order processing
- Excellent communication and organisational skills
- A strong eye for detail and a high level of accuracy
- Confidence using Microsoft Office and IT systems
- The ability to prioritise tasks, manage competing demands and meet deadlines
- A proactive, positive and approachable attitude, with a genuine commitment to providing excellent customer service
You are required to be eligible to work in the UK full time without restriction.
Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days please assume that on this occasion your application has not been successful.
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