2nd Line IT Support Engineer — Hybrid MSP

Prism Solutions, part of the Focus Group family, is seeking a Service Desk Engineer (2nd Line) to join our Congleton team. You will handle 1st and 2nd line incidents across Microsoft 365, Windows, networking, and line-of-business apps, with hybrid working after probation.

You’ll collaborate with engineering and security teams to deliver excellent customer service, document solutions, and drive improvements in processes and automation.

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