We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.
THE TEAM
The Retail team supports the strategy and growth of retail across Rosewood’s collection of luxury hotels and resorts worldwide. Working closely with corporate, brand and property teams, the team creates distinctive retail products and experiences that bring Rosewood’s Sense of Place philosophy to life, elevate brand positioning, and inspire discovery among guests and local communities. Through a combination of on-property retail experiences and e-commerce, the team develops luxury retail concepts that celebrate craftsmanship, authenticity, and the individuality of each destination.
Reporting to the VP, Retail and Partnerships, Global, the Director, Retail, EMEA will work closely with hotel leadership teams, operations, finance, marketing, PR, digital, wellness and external brand partners across the region.
YOUR ROLE
As Director, Retail, EMEA, you will lead the growth, commercial performance and continued evolution of Rosewood’s luxury retail offering across hotels and e-commerce platforms throughout the region. Overseeing a diverse product portfolio spanning apparel, home, food, gifting, accessories, beauty and wellness, you will ensure each assortment reflects the unique identity of its property while maintaining exceptional standards of luxury and quality.
Combining strong commercial acumen with a passion for product development, you will drive retail performance through strategic buying, financial planning, supplier partnerships and exclusive collaborations. You will partner closely with corporate and property teams to develop innovative retail concepts, enhance the guest experience, and support the long-term growth of Rosewood Retail and Asaya across EMEA.
HOW YOU’LL MAKE THE PLACE
- Drive the strategic growth of Rosewood’s retail offering across hotels, wellness environments and e-commerce channels, enhancing both revenue and guest experience.
- Curate and develop luxury product assortments across multiple categories, balancing commercial performance, innovation, exclusivity and brand positioning.
- Prepare and manage the annual EMEA retail budget, supporting financial planning through forecasting, stock investment analysis and performance reviews.
- Lead supplier and brand partner relationships, negotiating commercial terms and identifying opportunities for exclusive collaborations and bespoke product development.
- Oversee the creation and launch of exclusive Rosewood and property-specific collections, ensuring excellence in quality, design, storytelling and profitability.
- Support the growth of wellness retail and the continued development of Asaya-branded product ranges through strategic sourcing and partnership development.
- Partner with hotel teams to maintain luxury retail standards, deliver product training, strengthen commercial awareness and enhance the overall guest journey.
- Contribute to new hotel openings, e-commerce growth and future retail initiatives by developing distinctive retail concepts, brand partnerships and market opportunities.
COULD THIS BE YOU?
- You bring strong expertise in luxury retail buying, product development and multi-category assortment management.
- You have a proven ability to source and develop luxury products, manage supplier relationships and negotiate commercially successful partnerships.
- You possess strong commercial and financial acumen, including experience with retail budgeting, P&L management, sales forecasting, margins and stock investment.
- You are confident using sales and trading data to make informed buying decisions and drive profitable growth.
- You have experience developing exclusive collections, private-label products and brand collaborations that strengthen customer engagement and brand differentiation.
- You excel at building relationships and influencing stakeholders across corporate teams, hotel operations and external partners.
- You enjoy mentoring and developing others, sharing product knowledge and helping teams deliver exceptional retail experiences.
- You have a genuine passion for luxury hospitality, wellness, craftsmanship, innovation and creating memorable guest experiences.
OUR BENEFITS
As part of our team, you’ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, retirement benefits, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.
OUR COMMITMENT TO YOU
At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.
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