Mail Operations Specialist (Collections) – Ryton
Location:
RytonSalary:
£12.71 per hourContract:
6-month Fixed-Term Contract (FTC)Hours:
Part-time, 25 hours per weekWorking pattern:
Monday to Friday, 1:00pm – 6:00pmHelp keep our national mail collection network moving
We’re looking for a
Mail Operations Specialist (Collections)
to join our team in Ryton on a
6-month fixed-term contract , working
25 hours per week, Monday to Friday from 1:00pm to 6:00pm , with a salary of
£12.71 per hour . If you enjoy solving operational problems, communicating with customers and colleagues, and keeping on top of a busy workload, this could be a great opportunity for you.The role
You’ll help monitor downstream access mail collections across our national depot network, making sure collection activity is closely followed and that timings, volumes and service issues are managed effectively. Communication is a big part of the role. You’ll work with customers, depots, mailing houses and internal operational teams, providing updates and helping to resolve or escalate issues when they arise.Day to day, you’ll:
Monitor collection activity across the networkHelp ensure collections take place on timeMonitor collection timings and volumesKeep customers, depots and operational stakeholders updatedReport and log collection events accuratelyHighlight and communicate service issuesHelp maintain mail integrityProduce timely operational updates and reportsSupport the team with collection queries and escalationsWhat you’ll bring
You don’t need to know everything about mail operations from day one. What’s important is that you can communicate clearly, work confidently with information and stay focused in a busy operational environment. We’re looking for:GCSE Maths and English, or equivalentConfidence using
Microsoft Word and ExcelStrong verbal and written communication skillsGood analytical skillsAn organised and accurate approach to workThe ability to work effectively with customers and colleagues across different operational teamsKnowledge or an understanding of
DSA Mail processes
would be beneficial, but isn’t essential.The important details
This is a
part-time, 6-month fixed-term opportunity based in Ryton , working:
25 hours per week | Monday to Friday | 1:00pm – 6:00pm | £12.71 per hour
The role supports collection activity across a national network and has no direct people-management responsibility.Sound like you?
If you’re organised, analytical and enjoy working with different people to keep a busy operation moving, we’d love to hear from you.
Apply today and become part of our Mail Operations team in Ryton.
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