Director, Travel Experience & Service Delivery

Tripadvisor is seeking a Service Delivery Director to lead front-line customer service strategy for Viator-Experiences. The role requires hands-on leadership to ensure first-time resolution across buyers and partners, with a hybrid work model in London and Oxford.

The candidate should have 10+ years in customer operations or CX transformation, strong cross-functional collaboration, and a data-driven mindset to improve sentiment and operational efficiency.

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