Service Desk Ops Lead – ITIL & CSI Champion

DXC Technology in London is seeking a Service Desk Ops Manager to lead the ITSM Service Desk, ensuring high-quality IT support aligned with ITIL best practices. You will own SLA compliance, drive customer experience, and report to senior leadership.

The role requires managing a team of analysts and leads, with responsibility for 24/7 or extended hours operations, budgeting, and improvements through CSI initiatives.

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