Product Manager, Partner Integrations (CCaaS/UCaaS)
London (hybrid, 2 days a week in the office) | Up to £80, DOE
Im working with a fast-growing SaaS company in the payment security space. Theyre looking for a Product Manager to join their Growth Team and own how their product reaches the market through the CCaaS and UCaaS platforms that contact centres run on.
The role
Youll drive the integration of new CCaaS and UCaaS partners from first conversation to launch, and keep improving the integrations that are already live. Youll work with Sales, Marketing, Partners and Engineering to make partner distribution scalable and repeatable.Own the end-to-end rollout of new partner integrations, bringing partners and internal teams together for successful launchesShape integration plans with the Lead Product Manager, including timelines, milestones and risksOwn the growth team backlog, writing and refining tickets with engineers and telephony architectsManage and grow relationships with existing partners, using feedback and metrics to improve integrationsSpot trends in the partner ecosystem and report on wins, gaps and recommendations
About you
This is a domain-first hire. If you know how CCaaS/UCaaS platforms work, who the key players are and how partners and customers really use them, they want to hear from you, whether youre a product manager, solutions engineer, developer or similar. Moving into product, or further into it? Youll have direct support from your Lead PM.
Hands-on experience with two or more major platforms (e.g. Genesys, Talkdesk, Five9, NICE, Amazon Connect, Zoom, 8×8, Vonage) Strong grasp of CCaaS/UCaaS trends, key players and emerging tech Working knowledge of REST APIs and CRUD, able to discuss integration patterns credibly with partners and technical teams Excellent communication skills, internally and with external partners Strategic, analytical and self-motivated Based within commutable distance of London, with occasional UK or international travel to meet partners
Nice to have
- Previous product management experience in SaaS
- Managing large-scale integrations
- CRM integration experience (Salesforce, Dynamics, ServiceNow)
- Knowledge of payments technology and of PCI DSS, tokenisation and data protection
Whats on offer
- 25 days holiday, rising to 28 with service
- Medical, dental and optical cover
- Flexible, supportive working environment
- Electric vehicle scheme
- Work from anywhere for 2 weeks a year
- Wellbeing and benefits hub, training and development, and regular team events
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