Digital Implementation Manager

The Digital Implementation Manager will provide senior leadership for a portfolio of primary care EPR implementations across South East London and other London ICBs. The postholder will be accountable for coordinating delivery from initiation and readiness assessment through to go-live, hypercare and transition into business-as-usual support. The role requires significant autonomy, strong programme management expertise and the ability to influence stakeholders across organisational boundaries. The postholder will ensure that implementation decisions are evidence-based and that patient safety, service continuity, information governance and value for money remain central to delivery.

Job responsibilities

• Lead a portfolio of concurrent GP practice implementations, developing integrated plans, priorities, milestones and measurable outcomes.
• Coordinate discovery, data preparation, system configuration, testing, training, cutover, go-live, hypercare and handover activities.
• Establish and assure implementation readiness standards, reviewing evidence and making recommendations at formal readiness and go-live decision points.
• Manage delivery risks, issues, assumptions, dependencies and escalations, implementing recovery plans where required.
• Coordinate deployment sequencing, capacity planning, resource allocation and interdependent workstreams across multiple practices.
• Monitor supplier performance, milestones, deliverables, expenditure and value for money.
• Establish robust programme controls, maintain accurate documentation and provide progress reports, dashboards, exception reports and assurance updates to senior governance forums.
• Develop effective working relationships with GP partners, practice managers, Primary Care Networks, clinical leaders, operational teams, suppliers and system partners.
• Lead implementation meetings, workshops and readiness reviews, resolving complex issues and securing agreement across organisations.
• Work with London-wide and national technical teams to support the timely delivery of system integrations and interoperability requirements.
• Ensure compliance with relevant information governance, data protection, cyber security, clinical safety and records management requirements.
• Provide leadership, guidance and support to implementation teams and multidisciplinary colleagues, promoting accountability, inclusion and continuous improvement.
• Capture lessons learned and contribute to implementation standards, guidance, evaluation and benefits tracking.
• Monitor programme funding and support reporting requirements relating to funding provided by NHS England.
• Ensure that patient safety, continuity of care and access to primary care services remain central to implementation planning and decision‑making.

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