Head of IT Support & Service Delivery

TechByte Talent Ltd in Central London is seeking a Head of Support Services to lead and develop the Support, Onsite and Problem Management teams. You will drive core service performance, process enhancements and reporting to senior leadership, balancing client outcomes with internal capability.

The role demands 5+ years in a senior leadership capacity, strong Microsoft 365/Azure/AD expertise, and a proactive approach to automation and ITIL governance in a regulated client environment.

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