Enterprise Account Manager – HospitalityTech (London or Edinburgh)
Our client is a fast-growing HospitalityTech provider delivering market-leading operational and workforce management SaaS solutions to multi-site hospitality and retail businesses worldwide. Trusted by globally recognised brands across the QSR, hotel, restaurant and leisure sectors, the business supports thousands of locations internationally through a suite of innovative, cloud-based products designed to improve efficiency, compliance, workforce engagement and commercial performance.
With significant private equity backing and ambitious international growth plans, they are continuing to scale at pace and strengthen their position as a market leader. As part of this growth, they are looking to appoint an Enterprise Account Manager to take ownership of a portfolio of high-value enterprise accounts.
The successful candidate will play a key role in driving long-term customer success, identifying strategic upsell and cross-sell opportunities, and expanding relationships across some of the organisation’s most important clients.
This is a hybrid opportunity for individuals commutable to London or Edinburgh two days per week.
Responsibilities
- Build & maintain strong relationships with internal stakeholders across designated enterprise-level restaurant accounts, acting as the primary point of contact for the organisation
- Drive revenue growth within the accounts by identifying upselling & cross-selling opportunities
- Manage full renewals process with each client
- Develop strategic account plans to ensure that clients’ needs are met
- Collaborate with internal teams to develop tailored solutions for the accounts
- Take on customer feedback and deliver to relevant teams to ensure for improved service
- Provide regular reporting to sales leadership team
- Proactively identify potential threats & develop strategies for resolution
- Maintain up-to-date knowledge of industry trends & competitor activity
The Successful Candidate
- 5+ years account management experience
- Experience managing enterprise- or strategic-level accounts is essential
- Experience working for a Hospitality Tech business or selling software to restaurants is ideal
- Software sales candidates with a background working in the hospitality industry or in hospitality operations would also be considered
- Must have commercial experience within account management e.g. upselling/cross-selling/managing contract renewals
- Commutable to either London or Edinburgh twice per week
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