Operations Business Analyst – Fashion Retail

Operations Business Analyst – Fashion Retail

Operations Business Analyst – Fashion Retail

The location of the role is Paddington, London (hybrid working).

The duration of the contract is 6 months.

The pay rate on offer is £350 – £400 per day (via Umbrella agency – inside IR35).

The client is a multinational high-street retailer.

Role Summary

An outcome driven business analyst, delivering end to end process stability across product set up and PO management, inbound compliance, and query/SRNI resolution. Provide structure, controls, and cross functional alignment.

Core Deliverables

• RACI clarity
• SLA definition
• control gate design
• backlog reduction
• process mapping
• capability uplift
• cross functional governance

Key Accountabilities Of The Role

• Inbound compliance: Align Ops, Supply Chain, Buying & Merchandising on roles, responsibilities and escalation paths
• Support Operations Executive PO and pricing validation controls: Identify whether discrepancies are system driven, training driven, or discipline driven
• Recommend and implement improved validation controls to prevent SRNI issues
• Data integrity controls: Diagnose root causes of recurring data issues (barcodes, manufacturer codes, pricing)
• Assess capability gaps in Buying teams and offshore teams
• Define “what good looks like” for product set up post integration
• End-to-end Buyability and availability oversight
• Map e2e process and establish a cross functional view of buyability blockers and systemic failure points
• Set up weekly triage; define and embed ownership at each stage of process
• Query log reduction and process stabilisation: Diagnose why query lines remain high and where bottlenecks sit
• Work with Buying & Merchandising and Ops to clear backlog
• Recommend process or automation changes to prevent re-accumulation
• SRNI process strengthening for transition: Ensure Buying & Merchandising team is fully equipped to manage SRNI (Stock Received Not Invoiced) during and after transition
• Define transition process
• Identify and close gaps in data, process or capability
• Cross-functional integration & change delivery – drive structured problem-solving and ensure actions are delivered

Key Skills And Experience

• Strong preference for Retail or Ecommerce industry experience
• Comfortable operating across functions and driving change
• Understanding of retail product lifecycle (e.g. product setup, PO creation, inbound logistics etc.)
• Strong problem-solving skills, attention to detail and ability to map end-to-end processes
• Self-starter. Ability to multitask, prioritise, and manage time effectively
• Excellent collaboration, communication and stakeholder management skills
• Operational pragmatism and hands-on delivery when required
• Proficient in Microsoft Office tools, particularly comfortable using Microsoft Excel
• Experience using Netsuite or RITHUM CommerceHub is a plus (not essential)

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