Federal IT Service Desk Shift Lead

ASM Research, an Accenture federal services company, is seeking a Service Desk Shift Supervisor to oversee a service-desk shift, ensuring timely, high-quality support for incidents and service requests within a federal IT environment. The supervisor coaches analysts on troubleshooting practices, customer service, and adherence to documented procedures and data-security expectations.

By monitoring performance metrics and recurring issues, the position helps drive process improvements and maintain

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