I’m currently working with a global B2B organisation to recruit a Product Manager – Service Plans. This is an exciting opportunity to take ownership of a global service portfolio, developing commercially viable, scalable service propositions that drive customer value, revenue growth and profitability.
The successful candidate will sit at the intersection of product management, commercial strategy and service delivery, working with global stakeholders to bring together technical services, aftermarket solutions and digital capabilities into integrated customer offerings.
The Role
You will be responsible for shaping the service portfolio strategy, developing standardised service plans and establishing the commercial frameworks required to support global implementation.
Key responsibilities will include:
- Portfolio Strategy: Develop the global service plans roadmap, translating customer needs, market insights and installed base data into differentiated service propositions.
- Product & Service Development: Lead the development of integrated service packages incorporating spare parts, upgrades, remanufacturing, field services and digital capabilities.
- Commercial Modelling & Pricing: Define pricing strategies, commercial models and value propositions that drive sustainable revenue and margin performance.
- Lifecycle Profitability: Develop costing methodologies and commercial frameworks that account for asset ageing, parts consumption, contract risk and long-term service profitability.
- Portfolio Performance: Monitor commercial and operational KPIs, contract profitability and customer feedback to identify opportunities for improvement and portfolio development.
- Operational Alignment: Partner with technical support, field service and service operations teams to ensure offerings are commercially attractive and operationally deliverable.
- Global Standardisation: Establish consistent pricing methodologies, contract structures, configuration processes and governance frameworks to enable scalable international delivery.
- Digital Innovation: Collaborate with digital transformation teams to integrate data-driven technologies into advanced service propositions, translating technical capabilities into tangible customer value.
- Stakeholder Management: Work cross-functionally with global product teams, sales, service operations and regional stakeholders to drive alignment and adoption.
- Commercialisation: Develop sales enablement materials, commercial guidance and training to support the successful launch and adoption of service plans across international markets.
About You
- Experience in product management, service portfolio management, commercial management or a similar role within a B2B environment.
- Background in an industrial, engineering, manufacturing or technical services organisation would be highly advantageous.
- Strong commercial acumen, with experience in pricing strategy, business case development, cost modelling and profitability management.
- Experience developing and scaling service offerings, ideally involving aftermarket services, service contracts or lifecycle solutions.
- Ability to translate customer insights and market data into product strategy and commercially compelling propositions.
- Strong stakeholder management skills, with experience influencing senior stakeholders across multiple functions and international markets.
- Comfortable operating in a complex, matrixed organisation, driving projects forward without necessarily having direct l
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