Technical Quality Controller

Aftersales Quality Control Manager, Premium Dealership Opportunity in Weybridge

Our client, a reputable automotive dealership in Weybridge, Surrey, is seeking an experienced Aftersales Quality Control Manager to join their team. This is an excellent opportunity for a skilled professional looking to advance their career within a prestigious automotive brand, supporting quality assurance, technical processes, and customer satisfaction across service, workshop, and warranty departments.

Key benefits for the successful Technical Quality Controller:

• Competitive salary of approximately £46,000 per annum (comprising £36,000 basic salary plus £10,000 OTE)
• Working hours from 8:00 am to 6:00 pm, Monday to Friday
• Saturday mornings on a rotational basis (once every 6 weeks)
• Opportunity to work with a premium automotive brand
• Supportive team environment with ongoing training and development
• Involvement in warranty compliance, quality assurance, and process improvement
• Career advancement within a high-end automotive dealership

Duties of the Aftersales Quality Control Manager:

• Providing technical support and guidance to workshop technicians to ensure repair quality and efficiency
• Managing repair progression and updating systems to optimise workflow
• Conducting comprehensive quality control checks on completed repairs
• Gathering and verifying warranty evidence to ensure compliance with warranty standards
• Assisting with parts management to facilitate right-first-time repairs
• Supervising workshop processes, ensuring adherence to procedures and standards
• Handling customer pre-calls and technical discussions to enhance customer satisfaction
• Managing Service Quality tasks, including job and warranty preparations
• Supporting the team in developing and implementing process improvements

Requirements of the Technical Quality Controller:

• Prior experience as a Vehicle Technician or Warranty Manager is highly desirable
• Strong technical knowledge of dealership systems, processes, and workshop operations
• Excellent communication skills and meticulous attention to detail
• Ability to work effectively within a team and manage under pressure
• Proven commitment to delivering high-quality work and exceptional customer service
• Relevant experience in warranty management or quality control within the automotive sector

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