Global IT Support Analyst — 2nd/3rd Line

Charles Taylor InsureTech is seeking a Global Technical Analyst to deliver timely 2nd and 3rd line IT support across its client base. The role covers Windows 11, Office 365, Intune, ENTRA, Autopilot, and related ITIL-aligned processes.

The candidate will manage incidents, deploy equipment, and provide technical solutions in a high-volume environment while maintaining strong stakeholder communication and collaboration across global offices.

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