Senior Customer Operations Leader – Delivery & Service

Royal Mail in Derry/Londonderry is seeking a senior Lead Customer Operations Manager to drive the delivery and collection operation. You will lead a large frontline team, ensuring safety, service standards and a positive culture while delivering continuous improvement.

The role reports into the Customer Operations unit and requires strong leadership, stakeholder engagement and budget management in a fast-paced environment. A generous pension and leave are included, with a potential 10% bonus.

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