Hybrid Incident Manager – Service Ops & Cross-Functional Lead

Capgemini in Manchester is seeking an Incident Manager to join our Service Management team. You will oversee incident resolution, manage documentation, and facilitate cross-functional communication across ITIL towers such as Change, Problem, and Service Desk.

The role involves working across Capgemini offices, client sites and home as part of a hybrid model. As an Incident Manager, you will coordinate incident handling, host management meetings, and ensure progress against service levels, while

#J-18808-Ljbffr…