IT Service Desk Team Lead – Elevate Customer Support

Newcastle Strategic Solutions Limited is seeking an experienced IT Service Desk Team Lead in the United Kingdom. You will oversee the day-to-day operations of the Service Desk, guiding Triage Analysts and Service Desk Analysts, ensuring incidents and requests are prioritized and resolved efficiently while focusing on customer experience.

The role involves collaborating with the Service Desk Manager and practice leads across Incident, Problem and Change to align activities with standards.

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