Customer Account Manager

Great customer experiences don’t happen by accident!

We’re looking for a proactive Digital Customer Success Manager to help us deliver the right support, to the right customers, at the right time.

Using customer data, behavioural insights and digital engagement strategies, you’ll help customers achieve their goals while driving retention, adoption and growth across a large portfolio.

If you meet the requirements listed below, are passionate about customer success, enjoy turning data into action and love finding ways to improve customer outcomes, we’d love to hear from you.

What You’ll Be Doing

• Help customers maximise value from our products and achieve their goals.




• Monitor customer health, engagement and adoption metrics to identify growth opportunities and retention risks.




• Proactively address customer concerns before they become barriers to success.




• Use customer data and insights to improve engagement strategies and programmes.




• Maintain accurate customer records and lifecycle information within our CRM platform.




• Track key success measures and contribute to initiatives that drive retention, growth and customer satisfaction.

What You Need to Have

• Experience in Customer Success, Account Management, Customer Operations or a similar customer-focused role.




• Demonstratable analytical skills with the ability to spot trends, identify risks and turn data into actionable insights.




• Expert knowledge using CRM platforms such as Salesforce, HubSpot or similar systems.




• Excellent communication and relationship-building skills, both written and verbal.




• Strong organisation skills with the ability to manage multiple priorities in a fast-paced environment.




• Commercial awareness and an understanding of customer retention, growth and long-term customer value.

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