- A new exciting Permanent Customer Service Administrator Position in Leeds!
- To work for a reputable business within the Energy Sector!
Job Description
As a Customer Service Administrator you will be working in the Legal and Debt Management Department helping organisations that are in arrears with their bills. This is an extremely varied role and will be a mixture of administration and providing b2b support. You will play a key part within the team working on excel tracking debts alongside analysing data looking at trends and ways to improve the customer journey and minimise escalations. The role will also be client facing supporting with queries over the telephone negotiating payments and setting up suitable plans and options. If you enjoy a busy and varied position having autonomy within your role and also working alongside an excellent supportive team would love to hear from you!
The Successful Applicant
Experience working within Customer Services/Administration alongside a legal and debt recovery background would be advantageous however not essential A confident communicator and an excellent telephone manner able to build good working relationships Analytical and a methodical approach Confident on excel and formulas desirable Able to work in a targeted volume setting An excellent team player
What’s on Offer
- Salary of £29000+
- annual bonuses+
- regular salary reviews+
- full training provided+
- excellent progression and development+
- reputable business with an exceptional name within their market+
- good benefits package+
- no shift patterns or weekends+
- excellent facilities and office space+
- great team and culture+
- regular socials and incentives+
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